Reviews Satisfied Customers
I'm new to McKinney and had a problem with my dryer. It is a Kenmore, so I called Sears appliance repair. When I set up an appointment with Sears they called me back and told me they would not be able to come to the house for 10 days or so. Frustrated, I called Appliance Master. He came out the next day diagnosed the problem and fixed the dryer. Very professional and qualified.
I had a service call within an hour of my request. The serviceman was very knowledgeable and professional. The diagnosis and repair were done in a very competent manner. I would recommend them to anyone
The service was great. Called for the appointment soon after I requested it and he was here within a couple of hours from the call. The service was fast, reasonable and he was extremely professional. Will use them again and again. ?
My washer flooded my utility room and I did not know who to call. I Googled and found Appliance Master and made a call. They answered promptly and were able to come out the same day I called. The problem was solved and corrected in a very timely manner. I was impressed with the service and expertise. I highly recommend Appliance Master for any appliance repair.
Very quick response time and very knowledgeable serviceman. I would highly recommend their service
We just moved to McKinney a couple of weeks ago. Our 20 year old washing machine started to drip water into the drum after the cycle completed. Donnie came out and told me right away what the problem was. He said he would call when the part came in (which he did) and came out the next day to repair it. He is a very knowledgeable and a very nice man. I recommend him highly! I will call him again and pass his name around to all my friends. In today's world it is nice to have someone like Donnie in your home...working on your appliances. I would not look any further...Donnie is the best!
Called for a repair on our washer on a Saturday and he was out in a few hours. Excellent service!
I just had Donnie come out and repair my dryer. He was on time, efficient, and affordable. I am very pleased with the work.
I have used Appliance Master on several different occasions. Each time the service was excellent and professional. They arrived on time and the price was very affordable. I would highly recommend them to anyone.
It was such a breath of fresh air to have such a professional arrive at the house to diagnose our broken fridge today. Donnie was very knowledgeable, professional, and very fair for his expert service. We will be using him for any future repairs! Thanks Again Donnie!
Great service. Honest advice! would recommend.
Two years ago I had an AHS warranty and they sent Appliance Master to my home to fix my microwave. Appliance Master did a great job fixing the microwave so when my washing machine broke last week I decided to contact them. ( I no longer have the AHS Warranty)
I submitted a request for service on their webpage at 1:30pm on Sunday and within 5 minutes they were calling me to discuss the broken washer. They were able to come out to look at the washer within 20 minutes. I really appreciated the prompt and great customer service.
Donnie with? Appliance Master figured out what was wrong with the washer and review the options with me along with pricing. He had to order a part but called me as soon as it came in and was out the following day to install it.
I wouldn't hesitate to call Appliance Master in the future or recommend to friends.
The repairman, Donnie, was very knowledgeable especially on such an old dish washer. He was extremely polite and friendly. Thank You.
Donnie was extremely helpful, He diagnosed the problem with our refrigerator and got it working. Thanks
Donnie has repaired several of my appliances over the years. He always knows his stuff about whatever appliance or brand I have needed his help and is happy to share his knowledge onsite. Also, he is fast and communicates quickly for the initial visit. Follow up is equally satisfactory? when parts are required. Five stars for at least five successful repairs!!
This is the 4th time that Donnie has come to our house to fix an appliance, He can fix ANYTHING, Donnie came out today to fix our dishwasher. He had diagnosed the problem over the phone. It is running great now! He also gave me some good tips for keeping it running better! I think Donnie is great!!! He is very nice too. I highly recommend him for appliance repair.
Appliance Master was great. He came on the day and time I needed and was prompt in arriving. Donnie was very through in checking the machine out and the repair cost was very reasonable. I will definitely call him again!!
The Appliance Master is a great guy! He has come to my house twice now to check on my washer and my refrigerator. Both times that he came were on short notice and they were fixed very quickly! The price that he gave me was easily the best price that I could find and I will be going to him for all of my appliance needs from now on! I highly recommend him for any of your appliance needs, the search for an appliance master ends here.
I called on a Monday , by noon of the same day they were able to stop by the house to assess the issue with my washer and refrigerator. They ordered the parts the same day and delivered and repaired the appliance two days later. Will definitely use them for future appliance issues. Very reasonable on price and very responsive.
Fantastic service! Appliance Master had a very quick response time and EXCELLENT Communication skills. Highly recommend.
Steven W Rodriguez
Donnie was efficient and productive. Fairly priced! Good guy.
Came within a few hours of my call. Very friendly and professional. Fixed my washer very quickly.
Donnie contracted me soon after I put in my request on his website and scheduled an appointment to look at my dryer. When he came to my house I appreciated that he took the time to evaluate why our dryer stopped blowing hot air. He also checked the dryer vent, other components and vacuumed away all lint...and he did it all quietly and efficiently. Our dryer has been working perfectly ever since! I felt that he was thorough and his price was reasonable. I would definitely use him again
I've used Appliance Master 3 different time now and could not be happier. Donnie is always prompt, professional, fair priced and does the job correctly and seems to be able to fix any type of appliance. I live up in Frisco and he has been available right away to help me each time. He's repaired an oven, a microwave, a refrigerator, and a dryer over the past few years. I highly recommend him.
I was first exposed to Donnie with Appliance Master through Angie's List. Since that first meeting, I have used this company for 3 separate appliance issues, and each time I felt that I was dealing with an honest, competent, fair technician. Donnie has been excellent with communicating the issues with my appliances, and recommendations for solving the issues. Whether the solution was to fix the appliance, or to buy another one, Donnie was honest and fair. It is not often you can find a repair technician that will take the time to explain the problem, and fairly give you a solution, but Donnie does exactly that! He is honest enough to tell you if it is cheaper to buy a new appliance, or have him fix the old one, and most repairmen will try to have you pay them to fix it. His rates are extremely competitive, and I've never felt like I overpaid for his services. I HIGHLY recommend him to anyone with an appliance issue!
Donnie was a professional from the first call to the completion of service on our dishwasher. He arrived in the time window he quoted, and fixed the dishwasher in very reasonable amount of time. As usual, we (really probably my wife) had allowed foreign material to jam the motor.
I am very happy to say the Donnie is a great small business entrepreneur, a fantastic technician, and even more important, a nice human being. Donnie can count on more business from us, because we aren't very careful with what we put in our unit.
Fast prompt service. Donnie called back immediately. He found problem with 8 year old GE Profile refrigerator in less than 30 minutes, and ordered a new control board and was back 3 days later to finish the repair. Fridge is now cooling down. Thanks
Great service, fair price....
Donnie is a rarity. He came promptly, earlier than he had said. He was completely upfront and honest about our refrigerator problem, a less than five year old Samsung french door that had cost us nearly $2000. He looked at it and said that there was not much that could be done. It had gone kaput. Then he did NOT charge us. We were very pleasantly shocked. He is old fashioned in the best way possible. We recommend him very highly and will definitely call him back for any further appliance issues.
Donnie Ketchens of Appliance Master had been repairing our washer, dryer, (each 24 yrs old) and dishwasher (18 yrs. old) for several years. We have been very happy with his work and have never had to call him back for a follow-up. When he resolved the problem it stayed resolved. In most cases he comes out the same day or within 24 hours of our call. We sincerely hope that Donnie does not retire before our machines do. He keeps them running like spring chickens and gives helpful tips on how to care for them.
Great service. We used a previous company before but they never called back. So I called Appliance Master LLC and they responded quickly and efficiently and resolved our problem in record time. I highly recommend using this company
Our fridge/freezer stopped working. Donnie came out the same day I called and was able to diagnose the problem quickly and accurately. It is obvious he has the years of experience needed to fix any appliance. He explained everything to us and answered all of our questions patiently. It is so nice to work with only one person rather than a large company. Donnie fixed our problem - he is polite, Professional and truly wants the best for his customers. I will definitely refer him to our friends.
Steve of Plano
Donnie replaced my Whirlpool front loaded washer's seal today. He gave me a reasonable quote on the phone; came out on a Saturday morning to look at it; had the replacement part on Monday evening and fixed it the same day. He spoke softly and performed his work calmly and patiently. No rush. Job well done! I am washing my clothes now.
Donnie did a great job fixing my washing machine. When he showed up, we had already had another repair company out to fix it - they couldn't? diagnose the problem.? The Problem was difficult to diagnose as Whirlpool had initially sent a faulty part. Donnie worked diligently on the problem and didn't give up until he found a solution. His professionalism and thoroughness would definitely have me calling him back or referring him to friends. Thanks again!!
My ice maker failed on a Saturday morning as I was getting ready to leave the country, Mr. Ketchen immediately came out, diagnosed the issue, and ordered the part. When I returned from my trip, Mr. Ketchen's was prompt in replacing the broken part. I would highly recommend this company for any repair work!
Friday morning we woke up to a fridge that had stopped cooling in the middle of the night. AM was at our door before noon and had our 10-year-old fridge fixed before lunch. When they showed up, they were well-dressed, knowledgeable and polite. The other guys said the earliest they could come out was Monday.. after our freezer and everything in it would have spoiled. Thanks AM for such prompt professional service!
I called Appliance Master late on Friday (7:30pm) when our refrigerator started smoking. I didn't expect to hear from them until the next day but I got a call back within 30 minutes. Donnie came out at 8am on a Saturday and quickly diagnosed and fixed the problem. He was very pleasant to deal with and we will definitely use him again.
Donnie did a great job helping us fix our dishwasher. He came out on short notice (on a Saturday) and diagnosed the problem and fixed it a few days later (after he received the required parts). ?He was very professional and was able to accommodate my schedule. Additionally he worked with me on a price that we both agreed was reasonable.
I called Donnie at Appliance Master to fix my front load washer. After listening to my description of my problem, he said he could order my part before he came out to fix it; thereby avoiding an additional delay of having to come to diagnose the problem. He gave me a service time frame and when? he was going to be late, he called to let me know (only about 30 minutes). He was professional, quick and my washer was fixed, and the cost was what was quoted.
I had a Samsung Washer that needed a water pump replaced. He ordered it on Thursday, and installed it on Saturday. Washer is working great
Responsive and Reasonable.. Came out to diagnose the day I called about our dryer. Quickly diagnosed the problem and provided an estimate for repair. Estimate seemed fair. Work completed per the timeframe provided. Very professional.. Will certainly call again, if appliance service is needed.
Donnie showed up when he said he was coming and did an excellent job in fixing our gas cooktop. I'd highly recommend his service to others.
I called Donnie @ Appliance Master to fix my dryer. I had one repair person come out twice and it still wasn't working properly. I contacted Donnie at Appliance Master and he responded very quickly and fixed the problem. We would use him again and recommend him to our friends.
I am very impressed with the knowledge, experience, and professional performance of Donnie at Appliance Master. I recently had my refrigerator repaired, the price was fair and the work was competed in an efficient and timely manner. Great Job!!! I will continue to call this company for all my future appliance repair.
The service man was prompt and very professional. He identified the problem immediately. I would definitely use him again!